Customer Service
• Tiger
Exceptional Guest Service
Service Recovery & Beyond
Perfect Service Sumlation
Supervisory Skills
Boss-Basic Of Supervisory Skills
Training Skills
Training For Results
Train The Trainer
Effective Coaching Skills
People Skills
• People Skills Seminar
Telephone Skills
• Telephone Skills
Front Office Training
• Front Office Upselling
Going The Extra Mile
F & B Training
F & B Suggestive Selling




Opening a new property with staff fully trained in their jobs and equipped to handle difficult situations knowledgeably and graciously is one of the greatest challenges a hotel management team faces - and the most important.

Our business associate, Victoria International Corporation, has developed a world-class system for opening premiere hotels. They have successfully opened more than 75 Four-Star and Five-Star hotels around the world. These hotels have achieved both the highest service ratings while experiencing unusually low staff turnover.

Victoria's Hotel Opening System sets in place the following:
• Clear Hotel Product Definition
• Critical Path for Training and Selection
• Trainer Training for Executives and Managers
• Standards and Procedures
• Training Materials for all Jobs
• An Effective Staff Selection System
• Guests Relations Training
• Supervision of Job Skills Training
• Supervision of Pre-Opening Simulation

Victoria International Corporation is recognised as one of the world’s leading hospitality consultants. Over the last 30 years, Victoria International Corporation has provided training services in 35 countries, training more than 100,000 staff. Victoria’s clients include Hilton Hotels, Hyatt Hotel Corporation, Inter-Continental Hotels, ITT Sheraton Corporation, Mandarin Oriental Hotel Group, The Ritz Carlton Hotel Company, Shangri-La Hotels and Resorts, and many others.

Over the past five years, Victoria International Corporation has successfully opened:
Grand America Hotel, Salt Lake City, Utah, 2001
Empire Hotel and Country Club, Brunei, 2000
Bacara Resort and Spa, Santa Barbara CA, 2000
W New York City Hotel, Starwood Hotels and Resorts, 1998/1999
Mandarin Oriental Kuala Lumpur, Mandarin Oriental Hotel Group, 1998
Kahala Mandarin Oriental, Mandarin Oriental Hotel Group, 1997
Pine Tree Country Club, Malaysia, CCA, 1996

In Singapore, Victoria International Corporation has helped opened Orchid Country Club in 1993, Raffles Hotel in 1991 and Sheraton Towers in 1985.