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HOTEL
OPENING SYSTEM
Opening a new property with staff fully trained in their jobs
and equipped to handle difficult situations knowledgeably
and graciously is one of the greatest challenges a hotel management
team faces - and the most important.
Our
business associate, Victoria International Corporation, has
developed a world-class system for opening premiere hotels.
They have successfully opened more than 75 Four-Star and Five-Star
hotels around the world. These hotels have achieved both the
highest service ratings while experiencing unusually low staff
turnover.
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Hotel Opening System sets in place the following: |
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Clear Hotel Product Definition |
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Critical Path for Training and Selection |
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Trainer Training for Executives and Managers |
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Standards and Procedures |
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Training Materials for all Jobs |
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An Effective Staff Selection System |
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Guests Relations Training |
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Supervision of Job Skills Training |
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Supervision of Pre-Opening Simulation |
Victoria
International Corporation is recognised as one of the world’s
leading hospitality consultants. Over the last 30 years, Victoria
International Corporation has provided training services in
35 countries, training more than 100,000 staff. Victoria’s
clients include Hilton Hotels, Hyatt Hotel Corporation, Inter-Continental
Hotels, ITT Sheraton Corporation, Mandarin Oriental Hotel
Group, The Ritz Carlton Hotel Company, Shangri-La Hotels and
Resorts, and many others.
Over
the past five years, Victoria International Corporation has
successfully opened:
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Grand
America Hotel, Salt Lake City, Utah, 2001 |
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Empire
Hotel and Country Club, Brunei, 2000 |
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Bacara
Resort and Spa, Santa Barbara CA, 2000 |
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W
New York City Hotel, Starwood Hotels and Resorts,
1998/1999 |
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Mandarin
Oriental Kuala Lumpur, Mandarin Oriental Hotel Group,
1998 |
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Kahala
Mandarin Oriental, Mandarin Oriental Hotel Group,
1997 |
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Pine
Tree Country Club, Malaysia, CCA, 1996 |
In
Singapore, Victoria International Corporation has helped opened
Orchid Country Club in 1993, Raffles Hotel in 1991 and Sheraton
Towers in 1985.
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