Customer Service
• Tiger
Exceptional Guest Service
Service Recovery & Beyond
Perfect Service Sumlation
Supervisory Skills
Boss-Basic Of Supervisory Skills
Training Skills
Training For Results
Train The Trainer
Effective Coaching Skills
People Skills
• People Skills Seminar
Telephone Skills
• Telephone Skills
Front Office Training
• Front Office Upselling
Going The Extra Mile
F & B Training
F & B Suggestive Selling




Is your service standards up to your customers’ expectations?
Do you know whether the service standards of your staff are up to your customers’ expectations? Has their service exceeded expectations? Or has it fall short of expectations?

In the increasingly competitive service and hospitality industries today, service quality has become the crucial factor that distinguishes you from your competitors. But do you know the level of your service standards? What are the specific areas you need to improve? If you do not have the answers to these questions, then Mystery Shopping (Service Audit) may be just what you need!

Know Where You Stand With Mystery Shopping (Service Audit)
With Mystery Shopping, you no longer have to worry about where you stand in terms of your service standards. Our team of industry experts and experienced consultants can provide you with a comprehensive audit on all aspects of your services.

We Offer A Comprehensive Service Audit To Suit Your Needs!
Our service audit is conducted on-site and we have a detailed service checklist that covers all service aspects such as job knowledge, grooming standards, customer service, telephone skills and many others. We also offer service audit for different departments such as housekeeping, security, front office, food and beverage and others. At the end of our service audit, we will provide you with a detailed report and presentation of our observations and a breakdown of the scorings for the various departments. Based on our detailed report and presentation, you will be able to:

· Measure and track the level of your service standards
· Identify specific areas or departments for service improvement
· Create benchmarks for your own service standards
· Develop measures to improve your service standards

Find Out More About The Benefits You Can Reap From Our Service Audit!