SHOPPING (Service Audit)
your service standards up to your customers’ expectations?
Do you know whether the service standards of your staff are
up to your customers’ expectations? Has their service exceeded
expectations? Or has it fall short of expectations?
the increasingly competitive service and hospitality industries
today, service quality has become the crucial factor that
distinguishes you from your competitors. But do you
know the level of your service standards? What are the specific
areas you need to improve? If you do not have the answers
to these questions, then Mystery Shopping (Service Audit)
may be just what you need!
Where You Stand With Mystery Shopping (Service Audit)
With Mystery Shopping, you no longer have to worry about
where you stand in terms of your service standards. Our team
of industry experts and experienced consultants can provide
you with a comprehensive audit on all aspects of your services.
Offer A Comprehensive Service Audit To Suit Your Needs!
Our service audit is conducted on-site and we have a
detailed service checklist that covers all service aspects
such as job knowledge, grooming standards, customer service,
telephone skills and many others. We also offer service audit
for different departments such as housekeeping, security,
front office, food and beverage and others. At the end of
our service audit, we will provide you with a detailed report
and presentation of our observations and a breakdown of the
scorings for the various departments. Based on our detailed
report and presentation, you will be able to:
and track the level of your service standards
specific areas or departments for service improvement
benchmarks for your own service standards
measures to improve your service standards
Out More About The Benefits You Can Reap From Our Service