Customer Service
• Tiger
Exceptional Guest Service
Service Recovery & Beyond
Perfect Service Sumlation
Supervisory Skills
Boss-Basic Of Supervisory Skills
Training Skills
Training For Results
Train The Trainer
Effective Coaching Skills
People Skills
• People Skills Seminar
Telephone Skills
• Telephone Skills
Front Office Training
• Front Office Upselling
Going The Extra Mile
F & B Training
F & B Suggestive Selling




At the end of this course, participants should be able to explain the importance and benefits of training. They should be able to identify common training mistakes and select appropriate training methodologies and visual aids. They will learn to plan, implement and evaluate training sessions. Furthermore, they should be able to apply skills and knowledge learnt through conducting a skills training session.

Course Outline
 1 ----- The Trainer and Training
 2 ----- Qualities of an Effective Trainer
 3 ----- How Adults Learn
 4 ----- Effective Communication
 5 ----- Steps in Training
 6 ----- Writing Learning Objectives and Lesson Plan
 7 ----- Selecting the Appropriate Training Methodology and Visual Aid
 8 ----- Classroom Management and Delivery Skills
 9 ----- Evaluation & Training Effectiveness

A 2-day in-house course, taught in groups of 8.

Target Audience
This course is for managers and supervisors.

Lecture, discussion, exercise, experiential learning, role-play with video playback, self and group assessment.