Customer Service
• Tiger
Exceptional Guest Service
Service Recovery & Beyond
Perfect Service Sumlation
Supervisory Skills
Boss-Basic Of Supervisory Skills
Training Skills
Training For Results
Train The Trainer
Effective Coaching Skills
People Skills
• People Skills Seminar
Telephone Skills
• Telephone Skills
Front Office Training
• Front Office Upselling
Going The Extra Mile
F & B Training
F & B Suggestive Selling


Others


PEOPLE SKILLS SEMINAR
helps bring people closer together

 


PEOPLE SKILLS SEMINAR

Attend a one-day People Skills Seminar and acquire life-long skills that will enable you to succeed in any interpersonal or group relationship for the rest of your life. People Skills Seminar is based on the DISC model, which is the language of behaviour and emotions.

People Skills Seminar will provide you with the tools and know-how which are applicable in such areas as:
Customer Relations
Communication Skills
Conflict Resolution
Career Planning
Corporate Leadership

Objectives
At the end of the seminar, participants should be able to:
• Identify their personal style using the DISC model
• Recognise a DISC customer/colleague
• Relate to the different people effectively
• Maximise their personal effectiveness with people skills

Course Outline
 1 ----- Know Myself
Identify my personal style using the DISC model
Recognise my strength and weakness
Learn the DISC language
 2 ----- Know Others
Recognise the DISC style through the various behaviours
 3 ----- Know How to Relate
Acquire the know-how to relate to different people such as the customers, boss, peers, subordinates, etc.

Format
A 1-day seminar, taught in groups of 16.

Target Audience
This seminar is for managers, supervisors and front-line staff.

Methodology
Personal profiling, discussion, case study and lecture.