SKILLS F & B SUGGESTIVE SELLING
At the end of this course, participants should be able to
apply the knowledge and skills in F & B Suggestive Selling
to achieve higher food and beverage sales.
the Right Image
ˇ Personal Hygiene And Grooming
ˇ Conversational Skills
ˇ Body Language
ˇ Know Your F & B Business
ˇ Know Your Product (Food and Beverage)
ˇ Know Your Current and Future Promotions
ˇ Know Your Hotel and Outlet
ˇ Selling Process
ˇ Reading Your Guests
ˇ Approaching Your Guests
ˇ Handling Difficult Guests
A 2-day in-house course, taught in groups of 16.
This course is for F & B staff.
Lecture, role-play, discussion, self and group assessment.