Customer Service
• Tiger
Exceptional Guest Service
Service Recovery & Beyond
Perfect Service Sumlation
Supervisory Skills
Boss-Basic Of Supervisory Skills
Training Skills
Training For Results
Train The Trainer
Effective Coaching Skills
People Skills
• People Skills Seminar
Telephone Skills
• Telephone Skills
Front Office Training
• Front Office Upselling
Going The Extra Mile
F & B Training
F & B Suggestive Selling


Others


 


SELLING SKILLS F & B SUGGESTIVE SELLING

Objectives
At the end of this course, participants should be able to apply the knowledge and skills in F & B Suggestive Selling to achieve higher food and beverage sales.

Course Outline
 1 ----- Projecting the Right Image
Personal Hygiene And Grooming
Conversational Skills
Body Language
 2 ----- Product Knowledge
Know Your F & B Business
Know Your Product (Food and Beverage)
Know Your Current and Future Promotions
Know Your Hotel and Outlet
 3 ----- Suggestive Selling Techniques
Selling Process
Reading Your Guests
Approaching Your Guests
Handling Difficult Guests

Format
A 2-day in-house course, taught in groups of 16.

Target Audience
This course is for F & B staff.

Target Audience
Lecture, role-play, discussion, self and group assessment.