The key to success in the hotel business and service industry
is the establishment and maintenance of performance standards
- standards that do not change from shift to shift, and manager
employees know what is expected from them, they work more
effectively. That translates into greater guest satisfaction,
repeat business and increased profits.
STRATEGIES is able to develop a complete set of Performance
Standards Manuals and Performance Audit Checklists. These
are critical tools for establishing and maintaining standards
of performance in a hotel.
Manuals clearly define performance standards for each job
position within each department. They provide the basis for
formal on-the-job training.
Performance Audit Checklists provide continuous performance
testing and evaluation which can be customised to your hotel's
innovative operational and training tools are the result of
more than twenty years of experience in the hospitality industry.