Customer Service
• Tiger
Exceptional Guest Service
Service Recovery & Beyond
Perfect Service Sumlation
Supervisory Skills
Boss-Basic Of Supervisory Skills
Training Skills
Training For Results
Train The Trainer
Effective Coaching Skills
People Skills
• People Skills Seminar
Telephone Skills
• Telephone Skills
Front Office Training
• Front Office Upselling
Going The Extra Mile
F & B Training
F & B Suggestive Selling




At the end of this course, participants should be able to apply the knowledge and skills learnt to coach at least two new staff to proficiency level.

Course Outline
 1 ----- Importance of Coaching in Supervision
 2 ----- Qualities of a Good Coach
 3 ----- Coach Learner with Different Learning Styles
 4 ----- Communication Process and Barriers
 5 ----- Steps in Coaching
 6 ----- Motivate the Learner
 7 ----- Feedback Skills
 8 ----- Handle Difficult Situations
 9 ----- Plan to Improve

A 2-day in-house course, taught in groups of 8.

Target Audience
This course is for managers and supervisors.

Group discussion, role-play, exercise, self and group assessment, lecture, brainstorming and video presentation.