Customer Service
• Tiger
• Exceptional Guest Service
• Service Recovery & Beyond
• Perfect Service Sumlation
Supervisory Skills
• Boss-Basic Of Supervisory Skills
Training Skills
• Training For Results
• Train The Trainer
• Effective Coaching Skills
People Skills
• People Skills Seminar
Telephone Skills
• Telephone Skills
Front Office Training
• Front Office Upselling
• Going The Extra Mile
F & B Training
• F & B Suggestive Selling


 Consultancy
Others


WHY BOSS IS SO EFFECTIVE
We help the participant to form a clear understanding of the role of the supervisor in the new millennium. Participants will:
* master key skills required to manage others effectively
*
increase their self confidence in managing today's work force
* increase their ability to deal with staff performance problems
* communicate more effectively

 


BOSS - Basics Of Supervisory Skills
"Helping others to become good workers is a lot harder than being a good worker yourself."

Benefits
BOSS is taught in more than 30 countries. It equips managers and supervisors, both new and experienced, with the skills and knowledge to become effective leaders. It builds their confidence, reduce unproductive behaviours, and empowers them to manage their staff effectively.

Objectives
BOSS trains managers and supervisors to understand and master skills in motivation, communication, time management, leadership, teamwork and problem solving.

Course Outline
 1 ----- Introduction
 2 ----- Role of the Supervisor
 3 ----- Leadership Style
 4 ----- Motivation
 5 ----- Communication I: Effective Listening
 6 ----- Communication II: Sending Messages
 7 ----- Communication III: Providing Feedback
 8 ----- Emotions and Empathy
 9 ----- Teamwork
10 ----- Problem Solving

Format
A 2-day in-house course, taught in groups of 16.

Target Audience
This programme is for managers and supervisors, both new and experienced.

Methodology
Lecture, discussion, role-play, case study and group work.

BOSS - Basics Of Supervisory Skills
Victoria International Corporation, USA, Copyright.